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Product Warranty
1. Warranty
Subject to the terms and exclusions below, Decorlux ABN 42 162 256 724 warrants that the following products supplied and installed by Decorlux (Goods) will be free from all defects due to faulty design, materials or workmanship (either in the Goods or installation) (the Warranty). It is important that you read this document carefully and in its entirety in order to understand when the Warranty does and does not apply, and how to make a Warranty claim. (Warranty is not transferable).

 2. Blinds -3 Years Standard Warranty
 2.1 The Warranty applies to the following Goods:
a.    Roller Blinds (also known as Holland Blinds);
b.    Dual Blinds;
c.    Vertical Blinds;
d.    Venetian Blinds;
e.    Roman Blinds;
f.    Panel Glide Blinds;
g.    Motorised Blinds;
h.    Curtains;
i.    Awning Blinds;
j.    Zip Track
2.2 The Warranty will cover:
a.    subject to paragraph 2.2(b), for three years (unless a shorter warranty period is specified), replacement of defective materials and parts;
b.    for one year, replacement of defective materials and parts on Goods manufactured overseas;
c.    for one year, labour to:
I.    replace or repair defective material and parts;
II.    resolve puckering of material where material is under 2 metres in width; and
III.    Rectify manufacturing faults.
2.3 The Warranty will NOT cover:
a.    Marks or imperfections in, holes or runs in, or fraying of the material which occurs more than 30 days after installation;
b.    Products that shrink or expand due to weather conditions;
c.    Puckering of material where material is over 2 metres in width;
d.    Lines, creases or waves. ( leave product in down or closed position for up to 3 months )
e.    Imperfections that are not visible to the naked eye from a distance of 1.5 metres;
f.    Uneven rolling of linked blinds;
g.    Products with a drop of 3.3 meters or more;
h.    Roller blinds under 600mm in width; or
i.    Blinds/products installed into plaster or other non-standard structures. Non-standard refers to any structures other than timber or aluminium frames and/or timber architraves. We take no responsibility for the strength of any surface we fix into.
j.    Variation in speed of motorised blinds(motorised roller blinds have a variation of up to -/+ 10% in speed and accuracy as per manufacturer specifications)

3. Plantation shutters - 3 Years Standard Warranty
 3.1 The Warranty applies to the following Goods:
a.    Fauxwood (PVC) Plantation Shutters;
b.    Basswood (timber) Plantation Shutters; and
c.    Aluminium Plantation Shutters.
 3.2 The Warranty will cover:
a.    For three years, fading or peeling which has occurred consistently across the inside and outside of panels and the framing;
b.    For one year, defects in parts and mechanisms (including screws, hinges and control bars) and labour; and
c.    If noticed on or within seven days of installation, broken blades, cracks in frames or panels, paint or dint blemishes.
 3.3 The Warranty will NOT cover:
a.    Inconsistent fading or peeling;
b.    Imperfections that are not visible to the naked eye from a distance of 1.5 metres;
c.    broken blades, cracks in frames or panels, paint or dint blemishes noticed or occurring more than seven days after installation; or
d.    Shutters that come away from the wall due to installation with architraves.
If Decorlux have replaced your Basswood (timber) Plantation Shutters due to fading or discolouration of the stain, the Warranty will not cover the replacement shutters if you select the same or a different stain colour. The Warranty will only cover the replacement shutters if you choose a white or painted colour in Basswood (timber), or Fauxwood (PVC) Plantation Shutters as a replacement.

 4. General Exclusions
Despite anything in this document, and in addition to the product-specific exclusions, the Warranty does not apply to the following:
a.    Goods that have not yet been paid for in full
b.    Normal wear and tear of the Goods
c.    Failure to follow any procedures specified or recommended by Decorlux;
d.    Any act or circumstance beyond Decorlux ’control, including tampering, unauthorised repairs or modifications, misuse, abuse, accident or damage caused by animals or natural events;
e.    labour costs for following installation;
I.    for pickup orders or where the client provides measurements and handles installation:
II.    Consequential loss, whether direct, indirect or economic and whether arising in contract, tort or otherwise.

5. To make a Warranty Claim
 5.1 Making a Warranty Claim
To make a Warranty claim, a client must, within 14 days of discovering a defect in the Goods:
a.    Advise Decorlux of the details of the defect; and
b.    Provide to Decorlux details of the purchase of the Goods and proof of purchase reasonably acceptable to Decorlux.
 5.2 Service Fee
a.    Decorlux will charge a $110.00 service fee to attend a client's premises to inspect Goods that are the subject of a Warranty claim.
b.    The Service Fee will be refunded if the alleged defect is covered under this Warranty and the Warranty claim is made within 12 months of installation; or
c.    If the alleged defect is not covered under this Warranty or by a consumer guarantee under the Australian Consumer Law, or a Warranty claim is made later than 12 months after installation, the service fee will not be refunded and the client will also be required to pay the cost of labour and parts.
 5.3 Repair or replacement
If the Warranty or a consumer guarantee applies, Decorlux will arrange with the client for the rectification of the alleged defect to be carried out, or for new Goods to be installed. Decorlux will not be responsible for any costs incurred by the client in notifying Decorlux of the defect in the Goods.
 5.4 No extension to Warranty period
Repairs carried out or replacements provided under this Warranty do not extend the relevant warranty period, and do not initiate a new warranty period. The warranty period for any replacement parts or new Goods installed will end together with the initial Warranty.

6. Things you should know

a.    There will be gaps between the edge of your Blinds and your architraves, if your blinds are mounted on the inside on the window frame, meet in the corner, or butt together.

b.   REVERSE ROLL – (OVER-ROLL)Decorlux does not guarantee reverse roll blinds. They are prone to rolling crookedly and may cause damage to edges. Reverse roll blinds may also 'spring-out' rather than     rolling tightly against the tube.
c.    Your windows may not be perfectly square and your Blinds may not always sit straight or perfectly flat if this is the case.
d.    If you operate your Blinds up and down gently, this will help for the long term life of your Blinds.
e.    Decorlux does not advise clients to install Roman Blinds on doors due to the fact that the height will take up the percentage of the doors and there is a chance you may brush your head against the bottom panel.
f.    Venetian Blinds are not designed to be lifted up and down on a regular basis. To get the most life out of your Venetian Blinds, we therefore advise to open Venetian Blinds by tilting the slats horizontally rather than lifting the blinds completely.
g.    It is required by law to have child safety locks installed with your blinds. All of Decorlux' installations are installed with child safety locks.
h.    Subject to the Australian Consumer Law, Decorlux' responsibility under this Warranty will not exceed the purchase price of the Goods or their replacement.
i.    The benefits given by this Warranty are in addition to other rights and remedies you may have under a law in relation to the goods to which the Warranty relates.

7. Australian Consumer Law
a.    The Goods and their installation come with guarantees that cannot be excluded under the Australian Consumer Law. Any exclusions in this Warranty are subject to the Australian Consumer Law, and this Warranty does not override or alter your rights under the Australian Consumer Law. The client is entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. The client is also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.
b.    Where a failure does not amount to a major failure, Decorlux will provide, at Decorlux' option, a repair, replacement or refund for the Goods. If the Goods are, or a component of the Goods is, no longer available and the Goods cannot be repaired, Decorlux will, in its absolute discretion, replace the Goods with a substitute item.

Guide for maintaining blinds.
a.    We recommend a regular dusting of your blinds using a feather duster to prevent any dust build up.
b.    For common dirt and marks we recommend using a sponge soaked in lukewarm water and gently treating the area.
c.    Decorlux accepts no responsibility for any damage to your blinds caused by cleaning and by the use of detergents.
d.    For windows that require frequent use or access, such as sliding doors, If you blinds start to fray on the side then cut off the fraying section with sharp scissors and use a touch of hairspray to reseal the edge.


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TERMS & CONDITIONS

1.    Interpretation
1.1    In these terms and conditions:
(a)    “Company” means the entity stated in the Application for Credit and any related body corporate as defined in the Corporations Act 2001 (Cth) and its successors and assigns.
(b)    “Customer” means the entity stated in the Application, its successors and assigns.
(c)    "Goods” means goods (as that term is defined under the PPSA) supplied to the Customer (and where the context so permits includes Services).
(d)    "Governing State" means the State or Territory where the Company has its principal place of business.
(e)    “PPSA” means the Personal Property Securities Act 2009 (Cth).
(f)    “ROT security interest” means a retention of title security interest under a “conditional contract” as defined under the PPSA.  
(g)    “Services” means all services supplied to the Customer and includes any advice or recommendations, intellectual or intangible property under the PPSA (and where the context so permits includes any supply of Goods).

2.    Delivery and Risk
2.1    Should the Company elect to post any Goods or organise delivery of Goods, the Customer’s risk of loss or damage to such Goods passes to the Customer on the date and at the time that the Goods were ordered, and it is the Customer’s responsibility to ensure these Goods are insured and covered for their time in transit.
2.2    The Company will not be responsible for non-delivery or delay in delivery of any Goods and where such non-delivery or delay occurs the Company may deliver the Goods not delivered or delayed at any subsequent time and the Customer must accept and pay for them.
2.3    The Customer is not entitled to any compensation from the Company of any nature for any loss, damage or delay.
2.4    Except to the extent required by law, the Customer will not be entitled to return any Goods and the Company will not be obliged to accept the return of any Goods whatsoever.

3.    Title
3.1    Until all monies and obligations owing by the Customer to the Company have been paid and discharged in full, the Company shall retain all legal and beneficial title in all Goods.
3.2    If Goods to which legal title has not passed to the Customer are in the possession of the Customer, the Customer is under an obligation to:
(a)    retain them in a good and merchantable condition until they are either paid for or collected by the Company; and
(b)    allow the Company, its servants or agents onto the premises where they are stored for the purpose of inspecting and collecting the Goods.
3.3    In relation to Goods for which payment in full has not been received:
(a)    The relationship between the Customer and the Company shall be fiduciary;
(b)    The Customer will hold those Goods as bailee for the Company;
(c)    Where the Customer sells those Goods, the Customer does so as fiduciary agent of the Company;
(d)    Where the Goods are disposed of, the monies resulting from the disposal and all other proceeds received in respect of the Goods, including insurance proceeds will be kept separately in trust for the Company;
(e)    Where the Goods are disposed of, the Customer may only dispose of the Goods in the ordinary course of its business on commercially reasonable terms;
(f)    The Customer undertakes that until it delivers the Goods to a third party, it will store the Goods on its premises separately from its own Goods, or those of any other person, and in a manner which makes the Goods readily identifiable as the Company’s Goods.

4.    Access
4.1    The Customer irrevocably permits the Company or any person authorised by the Company in writing, upon giving reasonable notice to enter the Customer’s premises or at premises where the Goods are reasonably believed by the Company to be held on the Customer’s behalf for the purpose of examining or recovering the Goods.  The Customer also agrees to indemnify and hold the Company harmless for reasonable costs of removal, enforcement, and legal action in respect of the removal of any Goods, the subject of this Agreement.

5.    Transactions contemplated by this Agreement
5.1    The Company’s tender of delivery of Goods and Services under this Agreement is a condition of the Customer’s duty to accept the Goods or Services provided and, unless otherwise agreed, the Customer’s duty to pay for them.

6.    Disputes
6.1    If the Customer disputes any Goods sold or Services supplied by the Company are faulty, defective or disputes the Invoices the Company has issued, the Customer must notify their reasons in writing to the Company within 14 days of the Invoice date, failing which the Customer loses any right to dispute the quality of the Goods, Services or value.  

7.    Whole Agreement
7.1    These terms and conditions together with the Application embody the whole agreement between the parties and all previous dealings, representations and arrangements are hereby excluded and cancelled.

8.    Payment
8.1    The Customer agrees to pay all amounts due in clear funds from the date of invoice for the Goods and/or Services provided by the Company.
8.2    The Customer agrees that if it fails to pay in accordance with this clause, the Company may:
(a)    Charge a late payment fee of $50.00 on all amounts paid after the due date;
(b)    Charge interest on debts at 15% per annum from time to time;
(c)    Charge a dishonour handling fee in the amount of $25.00;
(d)    Withhold supply;
(e)    Sue for the money owing on the Goods or Services provided;
(f)    Take steps to secure monies owing and enforce such security;
(g)    Recover all collection and legal costs and expenses incurred in collecting overdue accounts and/or enforcing security interests on an indemnity basis.
8.3    Failure to comply with clause 8.1 will constitute a breach of contract and the Company may treat the whole Agreement as repudiated and act accordingly.
8.4    In the event this agreement has been entered into by more than one party each party shall be jointly and severely liable for any amount due.

9.    Default
9.1    If the Customer:
(a)    Fails to pay for any Goods or Services on the due date; or
(b)    Otherwise breached this agreement and failed to rectify such breach within seven day’s notice; or
(c)    Cancels delivery of Goods or Services; or
(d)    Commits an act of bankruptcy or allows a trustee in bankruptcy or receiver and manager to be appointed to the Customer or any of its property; or
(e)    Allow a judgment or order to be enforced or become enforceable against the Customer’s property.
then the Company may enter upon the Customer’s premises (doing all that is necessary to gain access) where Goods supplied under this contract are situated at any time and re-take possession of any or all of the Goods the Company has supplied to the Customer and:
(i)    Resell the Goods concerned;
(ii)    Terminate the agreement; and
(iii)    Sue for any monies owing.
9.2    The Customer will be in default if the Customer does not pay any monies payable when called upon so to do and the Customer acknowledges and agrees that the Company is authorised to contact a credit reporting agency throughout the term of the Agreement to obtain a report about the creditworthiness of the Customer.
9.3    The Customer authorises the Company to engage in the exchange of information with a credit reporting agency or with other such parties as are necessary to give effect to the contract and to the ongoing relationship between the parties hereto.
9.4    The Company reserves the right to report a Customer's delinquent account to a credit reporting agency should payment remain outstanding for more than 30 days.
9.5    The Company may refer any outstanding account for debt collection or issue legal proceedings to recover any outstanding invoices. Should an account be referred for debt collection the Customer acknowledges and agrees to pay debt collection charges to be calculated at not less than 20% plus GST and will be incurred on the day the Company refers the matter to their nominated debt collection agency. The Customer shall also be liable for interest and all legal recovery costs associated with such action on a solicitor and own Customer or indemnity cost basis.

10.    Security Interest
10.1    The Customer consents to registration of the security interests arising in favour of the Company as a result of these conditions and lodgment of a financing statement in respect of the security interests with the Personal Property Securities Register, and must do everything (including obtaining consents, signing and producing documents, completing documents or procuring that they are completed, and supplying information) which the Company considers necessary or desirable for the purposes of the PPSA including, without limitation:
(a)    ensuring that the security interests are registered, enforceable, continuously perfected and otherwise effective in accordance with the PPSA;
(b)    enabling the Company to apply for any registration, or give any notification, in connection with the security interests; and
(c)    enabling the Company to exercise rights in connection with the security interests in accordance with the PPSA.

11.    Existing Agreements and security interests - Transitional and Non-transitional PPSA security interests
11.1    Where the Customer has previously entered into an agreement with the Company for the supply of Goods on credit (Existing Agreement):
(a)    Upon any order being made by the Customer for the supply of Goods after the first provision of this document to the Customer.
(i)    these Terms shall apply to such supply and any subsequent supply of Goods.  
(ii)    any security interest (including any ROT security interest) granted by the Customer under an Existing Agreement shall immediately vest in the Company.  
11.2    Any order made by the Customer shall not constitute a new security agreement as between the parties, but only further performance of these Terms unless expressly excluded in writing signed by the Company.
11.3    This Agreement will not act as a merger of their rights but that the terms contained under such Existing Agreement will be amended by the terms contained herein to the extent of any inconsistency.  

12.    Creation of Charge
12.1    As further and alternative security for the obligations owing to the Company, the Customer hereby grants a charge in favour of the Company over all of its rights title and interest in all of its present and after acquired property, including real property owned by the Customer beneficially or otherwise from time to time, and consents to a caveat or other registrable interest being lodged with the relevant government department in respect of such charge. For the purposes of section 20(1) and (2) PPSA, the Customer states that the charge is in all of the Customer's present and after acquired property (whether owned beneficially or otherwise) from time to time.

13.    Contracting out
13.1    Where these Terms are inconsistent with the PPSA, the Australian Competition and Consumers Act 2009 (Cth) or any other legislation, to the extent permitted by law the parties are deemed to have expressly excluded and replaced those statutory provisions.
13.2    The Company and the Customer contract out of the provisions of sections 95, 96, 117, 118, 121(4), 130, 132(3)(d), 132(4), 142 and 143 of the PPSA and nothing in those provisions will apply to this Agreement.  
13.3    The Company and the Customer acknowledge the Customer is a grantor and the Company is or will become the holder of a Purchase Money Security Interest (PMSI) by virtue of this Agreement and/or the PPSA.
13.4    The Customer hereby consents to and appoints the Company to be an interested person and their authorized representative for the purposes of section 275(9) PPSA.
13.5    The benefit of this contract and the security interest/s created hereunder may be assigned by the Company, but not by the Customer.

14.    Appointment
14.1    The Customer appoints and authorizes the Company any director, officer or solicitor of the Company time to time as its attorney to execute and deliver in its name:
(a)    such form of security interest, charge or mortgage as the Company may reasonably require to better secure any charge granted under these conditions; and
(b)    any financing statement, consent form, security document or other document whatsoever for the purpose of:
(i)    registering any caveat or other registrable interest in respect of the charge or any security interest whatsoever granted under these conditions; or
(ii)    otherwise perfecting and enforcing the security interest.

15.    Right to vary terms and conditions
15.1    These terms and conditions shall govern all transactions between the parties.
15.2    The Customer and the Company agree that the terms of this Contract may be altered unilaterally by the Company giving 14 days’ written notice to the Customer. Clerical errors are subject to correction without notification.

16.    Set-off
16.1    The Customer agrees that:
(a)    The Company may set-off any credit amount that the Company owes to the Customer against any debt due by the Customer to the Company at the Company’s sole discretion and without notice;
(b)    The Customer is not entitled to withhold payment of any money in respect of any alleged set-off or claim the Customer might have against the Company.

17.    Limitation of Liability
17.1    Except to the extent required by law, all Goods are purchased by the Customer “as is” and the Company will not be responsible for any damage or defect to the Goods.
17.2    Subject to any conditions and warranties mandatorily implied by law and to any conditions and warranties expressly contained herein, all conditions, warranties and representations on the part of the Company, whether express or implied, are hereby expressly excluded.
17.3    Subject to any legislation or express agreement to the contrary, the Customer acknowledges that it does not rely on the skill and judgment of the Company, its employees, agents or contractors in determining whether the Goods to be supplied are fit for any particular purpose and the Customer further acknowledges that any advice with respect to the use of Goods is given on the basis that the Company assumes no obligation or liability for advice given or results obtained, all such advice being given and accepted by the Customer is at the Customer’s risk.
17.4    To the extent permitted by law, the Customer has responsibility for ensuring that the Goods are not used for any purpose for which they are not suitable and warrants and represents that it has had adequate opportunity to inspect the Goods and obtain independent expert advice.
17.5    To the extent that any warranty as to purpose or merchantable quality is implied by law and the Company is liable, the parties agree that the sole and exclusive remedy of the Customer will be to return the Goods and obtain a refund or at the Company's election for the Company to repair or replace the Goods as soon as reasonably practical.
17.6    To the extent permitted by law, in relation to services, the Company's liability is limited to supplying the services again or payment of the cost of having the services supplied again.
17.7    To the extent permitted by law, under no circumstances shall the Company be liable for any direct or indirect loss (including without limitation loss of profit) or damage whether special or consequential however arising (including as a result of negligence) except for any loss or damage (excluding loss of profit and special or consequential damage) suffered by the Customer as a direct result of a failure by the Company to perform their contractual obligations.

18.    Severance and Waiver
18.1    If any provision of these Terms will be invalid, void, illegal or unenforceable the validity, existence, legality and enforceability of the remaining provisions will not be affected, prejudiced or impaired.

19.    Jurisdiction and Notices
19.1    The agreement shall be deemed to have been made in the Governing State and shall be interpreted in accordance with the laws of the Governing State, Australia, and the parties submit to the non-exclusive jurisdiction of that State's Courts, except to the extent that the laws of the Commonwealth of Australia apply.
19.2    That in addition to any other means permitted by law, any documents, notifications or court proceedings may be given or served upon the Customer, its successors and permitted assignees in the same manner as any notice or document may be given under Part 8.5 of the PPSA and will be deemed so given or served.

20.    Privacy
20.1    I/We acknowledge, accept, consent and warrant that I/ we have obtained the consent of any person whose personal information appears herein (if any) to the use of information in accordance with the provisions of these terms.
20.2    The Company may use personal information contained in the application to obtain credit reports containing consumer credit information and/or commercial credit information about the Applicant from credit reporting agencies.  
20.3    The Company may use such personal information and any information disclosed by credit reporting agencies, in accordance with the Privacy Act 1988 (Cth), in assessing or enforcing the credit application including with respect to delinquent accounts and in accordance with the Company's privacy policy, as amended. Personal information may be disclosed to or between the Company's related companies, contractors, other credit providers, finance providers, service providers and the Company's risk insurers and debt collectors. The Company hereby gives notice in accordance with Section 18E(8)(c) of the Privacy Act that any personal information which is permitted to be kept on a credit information file might be disclosed to credit reporting agencies now or in the future. Upon request, any person may gain access to his/her personal information.

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